ice skater on ice rink
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Here are answers to some frequently asked questions about Member Holiday Night at the Academy. 

Reservations

Why is Holiday Night at the Academy beginning at 5:45 pm?

This year, we are offering ice skating sessions at 6, 7 and 8 pm. The early opening times will allow for members with reservations at 6 pm to arrive and get ready to go on the ice. Please see below for more details about our new ice rink.

Is there a way to purchase tickets?

This is a free event only available to current members and their guest(s).* Not a member? Join online or call our Contact Center at (800) 794-7576 to become a member today.

How many tickets can I reserve at my membership level?*

Individual, Individual Plus, Senior, and Teacher: 2 Adult tickets

Family, Community Value: 2 Adult, 6 Child tickets

Family Plus, Associate, Hive: 4 Adult, 6 Child tickets

Other levels (Eastwood, Life): 2 Adult tickets

Friends/All Donors: 6 Adult, 6 Child tickets

Are there any cancelations, and is there a waiting list?

Due to limited space, there is a limited number of tickets available. We encourage everyone to RSVP early as we will not be holding a waiting list. Availability is on a first come, first served basis. You may continue to check calacademy.org or call our Contact Center to check for availability.

Can I RSVP the night of the event?

It is possible, but admission is not guaranteed. If capacity allows we will keep the reservation system until 8:30 pm. We encourage everyone to RSVP in advance.

I can’t find/I lost my ticket!

Please email the membership department at membership@calacademy.org, or call our Contact Center at (800) 794-7576 and we will email your RSVP ticket. If you do not have email, we will print your ticket the night of the event.

Can I modify/change/cancel my RSVP?

Yes, please call our Contact Center at (800) 794-7576 to make any changes to your RSVP. Be prepared to provide your membership ID number and your order/confirmation number.

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Checking in

Do we need to bring our tickets or can our names be looked up?

Please be prepared to print and bring your ticket for faster admission.

Are my tickets transferable?

Yes, please have your guest(s) bring the RSVP ticket to the front entrance. A membership card is not required to check in at this event, nor do they need to be accompanied by a member. However, every guest must have a ticket to gain admission.

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Ice Rink

How much are tickets for the ice rink?

$10 for Academy members. Each ice skater must have an ice rink ticket, regardless of age.

Where can I buy ice rink tickets?

After you register for Holiday Night at the Academy, you will see a link in your confirmation email that will take you to a website to purchase tickets. You must RSVP to Holiday Night at the Academy to access the website to purchase tickets for the members-only evening of December 12, 2017.

Are there any age restrictions?

The ice rink is open to all ages, but children under 12 must skate with an adult.

Can I skate without registering for Holiday Night at the Academy?

No. If you wish to access the ice rink, you must first RSVP to Holiday Night at the Academy.

Where can I buy tickets for ice skating during regular hours?

During regular hours, you can purchase tickets onsite or in advance online.

Where is the ice rink?

The ice rink is located outside in the Academy’s East Garden. After entering the building, head left past T. rex and follow signage to the rink.

When are skating sessions during Holiday Night at the Academy?

6, 7, and 8 pm for 45 minute sessions.

How soon before my session should I arrive?

Check in at the East Garden 10 minutes before your ticketed session begins to allow enough time for skate rental.

Can I skate for more than one session?

As long as tickets are available, you may skate as often as you like. There is a 15 minute break between sessions for rink maintenance. A ticket is required for each timed ice rink session.

Can I enter the skate area if I’m not skating?

Non-ticketed guests are welcome to watch from the sidelines, but you must have a wristband to enter the ice.

How much does it cost to rent skates?

Skate rental is included with your ice rink ticket. Need socks? They're available for purchase for $3.

Can I bring my own skates?

Yes, but please note there is no discount on ice rink tickets.

What size skates are available?

Youth: 10-13; Adult: 1-13.

Where can I store my belongings while I skate?

Lockers are available to rent for $1. Please note that lockers are only available for use during your skate session; they may not be used for storage while visiting the rest of the museum.

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