In response to the latest guidelines and information from local and state public health authorities, the Academy will be temporarily closed to the public, effective March 12 at 5 pm.
As a leading scientific institution and trusted community space, we remain committed to following the recommendations of public health authorities and will continue to act in an abundance of caution with the health and safety of our visitors, staff, and volunteers as our top priority and responsibility.
We encourage everyone to stay healthy, informed, and updated with resources from the San Francisco Department of Public Health, the Centers for Disease Control and Prevention, and the World Health Organization. We will also be posting regular updates on this page and on Twitter.
Frequently asked questions
View the FAQs below for additional information and resources. Click the plus sign (+) next to each question to expand.
While we can’t provide an exact date just yet, we’re preparing for an August reopening. Please note that this could be delayed as public health guidelines evolve. We know how eager our community is to return to the museum they love, and the incredible outpouring of support we’ve received has kept us going during this challenging time.
During our closure, the Academy’s Reopening Task Force has been closely following the guidance of local, state, and federal public health officials as well as other key stakeholders to develop a reopening strategy that ensures the health and safety of our guests, staff, animals, and community.
A key part of our reopening plan is determining the extent to which exhibits, spaces, and safety protocols need to be modified to ensure guest and staff health and safety. While Academy visits might be a little different after reopening, we’re working hard to make sure we can deliver the same high-quality museum experience the Academy is known for in the safest way possible. We’ll be sure to keep our community updated and informed so every guest knows what to expect before, during, and after a visit.
The entire Academy staff is grateful for your continued understanding—and we (and our nearly 40,000 finned, feathered, and scaly friends) can’t wait to see you soon. Please continue to stay tuned for more information!
Common-sense hygiene and the usual tactics used to prevent seasonal colds and flu are super important in the fight against COVID-19:
Wash hands with soap and water frequently for at least 20 seconds. If you don’t have soap and water handy, use hand sanitizer that contains at least 60% alcohol.
Wear a mask or facial covering. Covering your nose and mouth when outside the home reduces virus spread—and is now required in California.
Cover your cough or sneeze with a tissue, and throw the tissue away.
Avoid touching your face, especially eyes, nose, and mouth.
Practice social distancing: Avoid unnecessary travel, don’t shake hands or hug, and try to stay at least six feet away from people. Greeting alternatives include waving and elbow bumps.
If you are sick, stay home. If you have flu-like symptoms, call your doctor.
And last but not least:
- Don’t panic! We’re all in this together, even if we have to stay six feet apart for a while. Be kinder than necessary to family, friends, neighbors, first responders, food service workers, medical professionals, and yourself.
The Academy implemented a number of extra cleaning and hygiene protocols in the days prior to closure:
Increasing routine cleaning and disinfecting of commonly-touched spaces and surfaces, including restrooms, tabletops, handrails, doors, exhibit touch screens, and elevator buttons
Providing additional hand sanitizer dispensers in our visitor locker room and within our dining spaces, as well as at business reception and in common office areas
Encouraging all visitors and staff to practice healthy habits, including frequent and thorough hand washing for 20 seconds with soap and water, covering coughs and sneezes with a tissue, and staying home if you are sick or not feeling well
Reducing the density of visitors permitted at any given time in public exhibit areas like the planetarium, earthquake simulator, and rainforest to encourage social distancing among and between visitors and staff
While many Academy staff will work remotely during our temporary closure, a limited number of essential personnel will have access to the museum to continue providing the highest level of care for our 38,000+ live animals and keep the building and its critical systems running. These staff members will practice social distancing and implement rigorous safety protocols while at work to reduce any health risks.
Want to learn more about how we keep our animals healthy and active? Watch our video on animal enrichment and listen to aquarium curator Vikki McCloskey’s interview on KALW about caring for albino alligator Claude during closure.
If you purchased tickets for Daytime Admission, NightLife, or any other event* scheduled during the time of our temporary closure period, we will refund your order to the original form of payment within 5-7 business days. If you do not receive your refund within seven business days, please contact us and provide your order number. We appreciate your patience as we process these refunds.
If you received discounted admission thanks to donations to our Academy for All initiative, such as with a School Field Trip reservation, all previous payments have been credited to your site for a visit during the 2020-2021 school year. Our Education team will be in touch with you in August to reschedule a field trip for your school or youth-serving organization.
*The deadline for Party After Dark refunds has passed and ticket purchases have been converted to donations to support the Academy according to our non-refundable ticket policy. We truly thank you for your generosity.
As a scientific, research, and educational institution, the Academy believes it’s more important than ever to seek out COVID-19 information from reliable, science-based sources. Here are some links from trusted international, national, and local public health authorities to help you stay informed:
World Health Organization (WHO):
- WHO's COVID-19 hub: A global homebase for COVID-19 updates and resources.
- Advice for the public: Helpful videos and shareable, downloadable infographics.
- Myth busters: Separate rumor from reality—and pass it on.
Centers for Disease Control and Prevention (CDC):
- CDC's COVID-19 hub: Another helpful homebase for US-specific updates and resources.
- Facts about COVID-19: The top five most important things to know about the disease.
City and County of San Francisco:
- SF.gov’s COVID-19 hub: A simple, user-friendly site with info about available city services.
- Shelter-in-place guidelines: All the info you need about Bay Area counties’ current shelter-in-place order.
- SF Department of Public Health’s COVID-19 hub: Updated a little less frequently, but a still-useful list of SF-specific FAQs.
- Text COVID19SF to 888-777 for official updates about coronavirus in San Francisco.
Keep your mind open while the Academy is closed with an eclectic array of science content for all ages and all places.